Why I have a business... or... stupid things technology companies do... or *don't* do...
So I'm curious about how much I'm using my Blackberry. Heaven forbid I go over the 1MB limit and start gettin charged an arm and a leg for getting messages... most of which I can't control getting...
What do I find out... the provider -- a company in NJ bought out by Cingular to provide Blackberry service -- has no way to tell me what my usage is until after the invoice is generated!
Can you believe that?
The bottom line is that the only way I can manage my usage is AFTER the invoice. In other words, I can't be proactive in managing costs, I can only be reactive. I can only look at my usage after I'm billed for it and then raise my level of service, if necessary, or do something else to figure out how to use the service less.
Since the only thing I can do to use the service less is to turn off message forwarding, in other words, to stop using the device, the only way I know to do that is after I know I'm heading for the limit. Unfortunately, again, I can't know I'm heading for the limit because according to your tech support, there's no way to see how much I've used the system until I'm billed for it.
How messed up is that? The technology service their company sells is entirely capable of seeing into the system, in real time, how much data is passing through it. And yet, what I'm getting is that the company isn't interested in helping clients proactively manage costs by using the very technology they sell to give us the ability to meet our needs.
As a technology consultant, not being able to manage the cost of technology is not acceptable and, in fact, quite pathetic, if I may be so blunt.
What do I find out... the provider -- a company in NJ bought out by Cingular to provide Blackberry service -- has no way to tell me what my usage is until after the invoice is generated!
Can you believe that?
The bottom line is that the only way I can manage my usage is AFTER the invoice. In other words, I can't be proactive in managing costs, I can only be reactive. I can only look at my usage after I'm billed for it and then raise my level of service, if necessary, or do something else to figure out how to use the service less.
Since the only thing I can do to use the service less is to turn off message forwarding, in other words, to stop using the device, the only way I know to do that is after I know I'm heading for the limit. Unfortunately, again, I can't know I'm heading for the limit because according to your tech support, there's no way to see how much I've used the system until I'm billed for it.
How messed up is that? The technology service their company sells is entirely capable of seeing into the system, in real time, how much data is passing through it. And yet, what I'm getting is that the company isn't interested in helping clients proactively manage costs by using the very technology they sell to give us the ability to meet our needs.
As a technology consultant, not being able to manage the cost of technology is not acceptable and, in fact, quite pathetic, if I may be so blunt.
posted by Hillel at
15:40
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