I'm so pissed I can't even bring myself to write about it...
I gave someone a lot of business... when the orders arrived NOT A ONE of the items were to specification. Either in terms of what was adverstised or, in other cases, in terms of what we asked to be included in the product.
All along, I was absolutely pleasant about the whole affair... even trying to help the sales guy (who turned quite thoroughly into an I-really-need-to-punch-him-hard-in-the-face shmuck) with pointing out process failures in his business.
To make a long story short, they sold us products that were mis-advertised (they claim to not have known and claim it was due to bad info they got from their supplier). Now it's months after they promised to make good on the product they won't take it back... but as soon as I got the I-really-need-to-punch-him-hard-in-the-face shmuck to the spoint at which he admitted he wasn't going to do anything he started leveling accusations and blaming me for why he won't take it back as well as throwing insults at me and my need for the originally specified product... using the "I've got a Masters in Computer Science" line as a way of telling me he can tell me over the phone (after not having ever met me) that I'm not qualified to open up a computer according to the owner's manual he told me to look in, in the first palce... ... further... that this bozo with a supposed "Masters in Computer Science" doesn't run anti-virus software on his PC at work and that he couldn't get rid of the virus after supposedly erasing and re-formatting his HD. Right... When I would calmly point out how he was off base by explaining to him facts, he'd level ad hominem attacks and accusations about me and my qualifications and come up with obtuse excuses...
Here's the text from my complaint filed with the California Dept of Consumer Affairs:
Misrepresented products (lap top).
Will not take return.
Will not refund for wrong product sold.
Will not replace with correct product.
Admit that their supplier has different product components and that their ad was for a product they neither ordered from the supplier nor sold to us. Claim their ad was based on marketing materials from their supplier and are not taking responsibility for not ensuring accuracy.
In a phone conversation, Mr. Garetti directed attention to the lap top user manual which clearly states the option to configure the display for higher resolution and provides instructions on doing so.
Neither the manual, nor the product, nor any materials provided by Mr. Garetti or his company state that by following the instructions in the manual would void our right to return the product for refund or replacement.
Mr. Garetti now claims that we voided our right to their return policy by acting in a manner counter to their policy for essentially following the instructions in the provided manual to which he referred. The adjustment required opening the product's lid (no more complex than opening the hood of a car) and flipping switches (just like light switches, only very small).
We acted in accordance with the instructions, and, we acted within our means to understand and follow the instructions -- which suggested using the edge of an ordinary credit card to activate the releases -- and Mr. Garetti claims we were neither authorized nor qualified to make the changes per the provided instructions.
Therefore, based on Mr. Garetti's claim that we 'tampered' with the product, he claims his company is no longer responsible for it and will not take it back or provide a refund or provide the product they fraudulently advertised in the first place.
Got zol im bentshn mit dray mentshn: eyner zol im haltn, der tsveyter zol im shpaltn un der driter zol im ba’haltn.
All along, I was absolutely pleasant about the whole affair... even trying to help the sales guy (who turned quite thoroughly into an I-really-need-to-punch-him-hard-in-the-face shmuck) with pointing out process failures in his business.
To make a long story short, they sold us products that were mis-advertised (they claim to not have known and claim it was due to bad info they got from their supplier). Now it's months after they promised to make good on the product they won't take it back... but as soon as I got the I-really-need-to-punch-him-hard-in-the-face shmuck to the spoint at which he admitted he wasn't going to do anything he started leveling accusations and blaming me for why he won't take it back as well as throwing insults at me and my need for the originally specified product... using the "I've got a Masters in Computer Science" line as a way of telling me he can tell me over the phone (after not having ever met me) that I'm not qualified to open up a computer according to the owner's manual he told me to look in, in the first palce... ... further... that this bozo with a supposed "Masters in Computer Science" doesn't run anti-virus software on his PC at work and that he couldn't get rid of the virus after supposedly erasing and re-formatting his HD. Right... When I would calmly point out how he was off base by explaining to him facts, he'd level ad hominem attacks and accusations about me and my qualifications and come up with obtuse excuses...
Here's the text from my complaint filed with the California Dept of Consumer Affairs:
Misrepresented products (lap top).
Will not take return.
Will not refund for wrong product sold.
Will not replace with correct product.
Admit that their supplier has different product components and that their ad was for a product they neither ordered from the supplier nor sold to us. Claim their ad was based on marketing materials from their supplier and are not taking responsibility for not ensuring accuracy.
In a phone conversation, Mr. Garetti directed attention to the lap top user manual which clearly states the option to configure the display for higher resolution and provides instructions on doing so.
Neither the manual, nor the product, nor any materials provided by Mr. Garetti or his company state that by following the instructions in the manual would void our right to return the product for refund or replacement.
Mr. Garetti now claims that we voided our right to their return policy by acting in a manner counter to their policy for essentially following the instructions in the provided manual to which he referred. The adjustment required opening the product's lid (no more complex than opening the hood of a car) and flipping switches (just like light switches, only very small).
We acted in accordance with the instructions, and, we acted within our means to understand and follow the instructions -- which suggested using the edge of an ordinary credit card to activate the releases -- and Mr. Garetti claims we were neither authorized nor qualified to make the changes per the provided instructions.
Therefore, based on Mr. Garetti's claim that we 'tampered' with the product, he claims his company is no longer responsible for it and will not take it back or provide a refund or provide the product they fraudulently advertised in the first place.
Got zol im bentshn mit dray mentshn: eyner zol im haltn, der tsveyter zol im shpaltn un der driter zol im ba’haltn.
posted by Hillel at
21:08
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